Acquiring users is only half the battle. Master the art of user retention, map comprehensive user journeys, and optimize every touchpoint to drive long-term growth and loyalty.
Visualize every step from discovery to loyalty.
Identify why users stay and maximize their lifetime value.
Spot friction points and re-engage at-risk users.
Turn casual users into profitable, long-term advocates.
In mobile marketing,
Retention is typically tracked over specific cohorts (e.g., Day 1, Day 7, Day 30) to visualize the "retention curve" – showing how many users stick around over time versus those who drop off.
Though often used interchangeably, these terms serve distinct purposes in app design and marketing strategy.
A holistic view of the entire user experience, mapping emotional highs and lows across multiple touchpoints—from initial discovery to long-term loyalty.
Focuses on the "Why" and "How" of user behavior.
Covers awareness, consideration, install, and retention.
Used by marketers to optimize messaging and strategy.
A granular, step-by-step schematic of how a user performs a specific task within the app, such as completing a purchase or signing up.
Focuses on the "What" and "Where" of navigation.
Tracks technical steps like clicks, swipes, and inputs.
Used by UX designers to reduce friction and errors.
Tracking and refining the user journey is essential for improving engagement. Analyze these key metrics to create seamless experiences.
While retention tells you who stays,
For example, if your 30-day retention is 20%, your churn rate is 80%. High churn signals friction points in the user journey—whether it's a buggy feature, confusing onboarding, or lack of perceived value. Identifying
Measures engagement over time by tracking unique users daily, weekly, or monthly.
The percentage of users who click on your ads, indicating campaign effectiveness.
The percentage of users completing desired actions like sign-ups or purchases.
The percentage of users who return to the app after a specific period (Day 1, 7, 30).
The rate at which users stop using the app, helping identify friction points.
Tracks when users remove the app, revealing dissatisfaction or experience gaps.
Estimates the total revenue a user generates throughout their entire time with the app.
Calculates the average revenue generated per active user to evaluate monetization.
Improving retention starts with optimized onboarding and continues with sustained engagement strategies.
One size never fits all. Leverage behavioral data to segment users and deliver tailored experiences. Personalization significantly increases engagement and effectiveness of retargeting campaigns.
Creatives and timing matter. Use user stories, personalized push notifications, and in-app messages to bring users back at the right moment without overwhelming them.
Locate frustration points like slow loading times, difficult levels in games, or complex checkout flows. Fixing these specific friction areas often yields quick retention wins.
Don't guess what works. Continuously test new features, UI changes, and messaging strategies to discover what resonates best with your audience and drives long-term loyalty.
Day 1 is critical. Ensure users immediately understand your app's value through a seamless, guided, and rewarding onboarding process that sets them up for success.
Adshift’s suite of attribution and next-gen measurement solutions enable optimization of the user journey at every stage, from acquisition to long-term engagement.
Adshift Measure empowers marketers to track every aspect of the user journey with precision. From identifying high-performing acquisition channels to monitoring granular post-install events, our platform provides a single source of truth.
Understand not just who installs your app, but who engages, purchases, and stays. Use these insights to reallocate budget to high-quality sources and refine your product roadmap for maximum engagement.
By removing friction and unnecessary steps, RightLink significantly increases conversion rates and boosts retention. Create seamless cross-platform experiences that delight users from the very first click.
Discover how Adshift can provide you the data you need to optimize your user journey, drive higher engagement, and increase conversions.